Your Privacy Is a Priority at maste 365

1. Introduction

maste 365 ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, store, disclose, and otherwise process personal data relating to users ("you", "your") of the maste 365 platform, including the website at maste365.com, mobile interfaces, and all associated services (collectively, "the Platform").

Please read this Privacy Policy carefully. By accessing or using the maste 365 Platform, you acknowledge that you have read and understood this policy. This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the maste 365 Platform.

2. Who We Are

maste 365 is an online casino and sports betting platform designed and operated for players in Pakistan. For the purposes of this Privacy Policy, maste 365 is the data controller — meaning we determine the purposes and means by which your personal data is processed.

Our primary point of contact for data privacy matters is our support team, reachable via live chat on the Platform or by email at support@maste365.com.

3. Information We Collect

3.1 Information You Provide Directly

When you register for a maste 365 account or interact with the Platform, we collect information that you provide directly, including:

• Full legal name, date of birth, and CNIC or passport number (for identity verification).
• Email address and Pakistani mobile number.
• Residential address in Pakistan.
• Payment account details for Easypaisa, JazzCash, HBL, UBL, MCB Bank, Raast, SadaPay, or USDT TRC20 wallet addresses.
• Copies of identity documents submitted for KYC (Know Your Customer) verification.
• Communications you send to our support team.

3.2 Information Collected Automatically

When you access the Platform, certain technical information is collected automatically, including:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Pages visited, features used, and time spent on the Platform.
• Game history, bet values, session durations, and outcomes.
• Referral source (how you arrived at maste365.com).

3.3 Information from Third Parties

In limited circumstances, we may receive information about you from third parties — for example, identity verification partners who help us confirm your CNIC details, or payment processors who confirm transaction status. We only receive data from third parties where there is a legitimate reason to do so and where those parties are contractually required to handle data securely.

4. How We Use Your Data

maste 365 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your maste 365 account.
• Transaction Processing: Handling PKR deposits and withdrawals through supported payment channels.
• Identity & Age Verification: Confirming that you are who you say you are and that you are at least 18 years of age.
• Fraud & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and to enforce self-imposed limits or exclusions.
• Customer Support: Responding to your queries, complaints, and requests.
• Legal Compliance: Fulfilling our obligations under applicable law, including anti-money laundering regulations.
• Platform Improvement: Analysing usage patterns to improve the maste 365 Platform, fix technical issues, and develop new features.
• Marketing: Sending you promotional communications where you have given consent (see Section 12).

5. Sharing Your Data

maste 365 does not sell your personal data. We may share your information with third parties only in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers to assist with payment processing, identity verification, customer support software, and platform analytics. These providers process data on our behalf under strict contractual data protection obligations.
• Legal Authorities: Where required by applicable law, court order, or regulatory authority, we may disclose your personal data. This includes anti-money laundering reporting obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.
• With Your Consent: Where you have given explicit consent for a specific sharing purpose not covered above.

We require all third parties with whom we share data to maintain appropriate security standards and to use your information only for the stated purpose.

6. Cookies & Tracking Technologies

The maste 365 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse Platform usage. Cookies are small text files stored on your device.

We use the following categories of cookies:

• Essential Cookies: Required for the Platform to function, including session management and login authentication. These cannot be disabled.
• Analytics Cookies: Help us understand how players use the Platform — for example, which games are most popular and where players encounter difficulties. These are anonymised where possible.
• Preference Cookies: Remember your language and display settings to improve your experience on return visits.
• Marketing Cookies: Used only where you have consented, to deliver relevant promotional communications.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect Platform functionality. We do not use cross-site tracking cookies or share cookie data with third-party advertisers.

7. Data Security

maste 365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption at rest for sensitive data including identity documents and financial information.
• Two-factor authentication available for all accounts.
• Regular security audits and penetration testing by independent security professionals.
• Strict access controls ensuring that only authorised maste 365 staff can access personal data, and only to the extent necessary for their role.

8. Data Retention

maste 365 retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business necessity. In practice, this means:

• Active account data is retained throughout the life of your account.
• Following account closure, most personal data is retained for a period of five years in accordance with anti-money laundering record-keeping requirements applicable in Pakistan.
• Transaction records may be retained for longer where required by applicable financial regulations.
• Data held solely for marketing purposes is deleted promptly upon withdrawal of consent.
• Technical logs are typically retained for 12 months and then securely deleted.

9. Your Rights

As a maste 365 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email.

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: You may ask us to pause processing of your data in certain circumstances.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

We will respond to all rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this by a further 60 days with notice.

10. Minors & Age Policy

The maste 365 Platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will promptly delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the maste 365 Platform, please contact our support team immediately via live chat so we can take appropriate action.

11. International Data Transfers

Some of maste 365's service providers are located outside of Pakistan. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place — such as contractual data protection clauses — to maintain a standard of protection equivalent to that applied within Pakistan.

12. Marketing Communications

maste 365 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers, but only where you have given your explicit consent during registration or at a later point in your account settings.

You may withdraw your consent to marketing communications at any time by adjusting your account notification preferences, clicking the unsubscribe link in any marketing email, or contacting our support team. Withdrawal of marketing consent does not affect your ability to use the Platform or receive essential service communications such as transaction confirmations or security alerts.

13. Changes to This Privacy Policy

maste 365 reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify you via your registered email address and/or via a prominent notice on the Platform at least 14 days before the changes take effect.

The date at the top of this page always reflects when the policy was last updated. We encourage you to review this page periodically to stay informed about how maste 365 protects your data.

14. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way maste 365 handles your personal data, please contact us in the first instance via live chat on the Platform — available 24/7 in English.

You may also write to us by email at support@maste365.com. Please note that email responses may take up to five business days. For urgent privacy matters, live chat is always the fastest route.

If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body applicable in your jurisdiction.